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Design Coach Grow – Privacy & Community Policy

 

At Design Coach Grow, we respect your privacy and value the trust you place in us. This policy explains how we handle your personal information, protect your data, and uphold the values that guide our coaching community.

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How We Use Your Information

We collect personal details such as your name, email, phone number, and other contact information when you interact with us through our website www.designcoachgrow.com.au, email, or events.​ We use this information to:

  • Deliver coaching programs and services

  • Share updates, resources, and invitations

  • Improve our offerings and client experience

You can opt out of marketing communications at any time by contacting us.

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Respecting Sensitive Information

Occasionally, coaching may involve sharing sensitive information (e.g., health details or professional memberships). We only use this information when:

  • It is directly relevant to your coaching journey

  • You have given clear consent

  • We are required or authorised by law

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Working With Others - Safety

Where possible, we collect information directly from you. If we receive information from a third party, we will take reasonable steps to let you know and ensure it is handled appropriately.

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Sharing Information

Your personal information may be shared:

  • With third parties, but only with your consent

  • Where required or authorised by law

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Safeguarding Your Data

We take reasonable measures to protect your information from misuse, loss, or unauthorised access. When information is no longer needed, we securely destroy or de‑identify it. Client records may be retained for a minimum of seven years, as required.

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Your Rights

You may request access to the information we hold about you, or ask us to correct it if inaccurate. Proof of identity may be required before releasing information.

We do not charge for access requests, though administrative fees may apply for copies.

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Keeping Details Current

We aim to keep your information accurate and up to date. Please notify us if details change to update our records.

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Updates to This Policy

This policy may be updated from time to time. The latest version will always be available on our website.

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Community Values

Design Coach Grow is more than a coaching service — it’s a supportive community.

We are guided by values that shape every interaction:

  • Respect & Inclusivity — every woman’s journey is honoured and celebrated.

  • Empowerment — we create spaces that build confidence and clarity.

  • Integrity — we handle information responsibly and ethically.

  • Growth with Purpose — we design pathways that nurture sustainable success.

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Questions or Concerns

If you have any queries or complaints about this policy, please contact us:
hello@designcoachgrow.com.au

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Website Use & Copyright

All content on this site is owned by Design Coach Grow unless otherwise stated. Members on a paid program may print or download material for personal use only, provided it includes the notice:   © Design Coach Grow.
No other reproduction, modification, or distribution is permitted without prior written consent.

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Technology Disclaimer

We take care to ensure our website is safe to use, but we cannot guarantee that files or software accessed through this site are free from viruses or defects.

To the extent permitted by law, Design Coach Grow excludes liability for any loss or damage resulting from such use.

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